Return Policy at CGDISHOP
1. Item Received Has Quality Problem.
If the product you receive can not work once you receive it or it encounter crash in delivery, please contact us within 48 hours after you got it. Our customer service will arrange free exchange or return service for you.
We have a 30 day return policy. All parts must be returned within 30 days of delivery. We do not accept any returns after 30 days, no exceptions. After you send the package back, please share us the exact tracking details so that we could track the package online and get it back in prompt.
PS: After 30 days. we can only provide repair service for all the items with quality problem.
2. Not Satisfied with the Item You Bought.
We can also accept return within 30 days if you not satisfied with the item you bought, you can get partial refund (minus the shipping cost, 10% handling cost, and cost on items activated if the product needs activating), or exchange to another item you want. Customer need responsible for both shipping fee.
3. Order a Wrong Item.
You can also return back the wrong item to get partial refund (minus the shipping cost) or exchange a right item, customer responsible for extra shipping cost.
4. We Sent you the Wrong Item.
We will be responsible 100% for any fee caused by this. You can return the wrong item back to us to get full refund or resend you the right item, and we pay the shipping cost to send back.
At last, in some particular situation, our return policy can be open for you after our customer service learning your particular problem. Please contact our customer service for this situation.
When I get my refund?
After we get your item return to us and check the item in good condition, we will issue you refund according to our policy within 2 working days through PayPal, please check your PayPal account timely or contact our customer service. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.